Shipping policy

 

Shipping Policy

 We are committed to delivering your orders safely, quickly, and reliably. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Payment Options

At Trendsify, we offer flexible payment options to make your shopping experience convenient.

Customers can choose from:

  • Cash on Delivery (COD) on eligible orders across Pakistan.

  • Advance Online Payment through our approved payment method.

Orders paid online will be processed once payment has been successfully verified.

Advance Payment for High-Value Orders

To ensure a secure and reliable shopping experience, orders valued at PKR 10,000 or above may require a partial advance payment before dispatch.

The advance amount will be shared by our support team after order confirmation and can be transferred through our official bank account or other approved payment method.

Customers may choose to:

  • Pay a partial advance payment and pay the remaining balance via Cash on Delivery (COD), or

  • Pay the full order amount online before dispatch.

Orders requiring advance payment will be processed only after successful payment verification.

Why is Advance Payment Required?

Advance payment helps us to:

  • Verify genuine orders.

  • Reduce fake or cancelled orders.

  • Ensure faster order processing.

  • Minimize delivery delays and return-to-origin (RTO) shipments.

  • Provide a secure and reliable shopping experience for all customers.

Delivery Time

Estimated delivery times within Pakistan are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

Free shipping may be offered during promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, or email (where applicable).

If you need help tracking your order, our support team will be happy to assist you.

Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the parcel may be returned to Trendsify.

Additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Trendsify is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Delayed Deliveries

While we always strive to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • Courier operational delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Kindly share your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.